DoD PKI Automatic Key Recovery Guide
This document provides essential instructions for retrieving lost encryption keys and certificates associated with a Common Access Card. It outlines the process for military personnel to recover previous CAC certificates. Access the latest version for effective guidance.
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How do I fill this out?
To fill out this guide, first review the instructions provided for your specific military branch. Next, ensure you have the necessary information from your previous CAC. Finally, follow the detailed steps through the recovery process as guided in the following sections.

How to fill out the DoD PKI Automatic Key Recovery Guide?
1
Review necessary instructions based on your military branch.
2
Gather information from your previous CAC.
3
Follow the steps outlined in the guide for key recovery.
4
Ensure access to a compatible government computer if needed.
5
Complete the recovery process as instructed.
Who needs the DoD PKI Automatic Key Recovery Guide?
1
Military personnel needing to recover encryption keys.
2
Users who have lost access to their CAC certificates.
3
Administrative staff assisting soldiers with key recovery.
4
IT support members managing PKI inquiries.
5
Anyone transitioning to a new CAC requiring access to old files.
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What are the instructions for submitting this form?
To submit this form, please send it via email to Netcom-9sc.om-iacacpki.helpdesk@mail.mil. You can also reach out using phone numbers: (520) 538-8133, DSN 312-879-8133, or 866-738-3222 for support. Ensure you follow the provided guidelines and complete all necessary entries to facilitate a smooth submission process.
What are the important dates for this form in 2024 and 2025?
Critical dates for file submission and updates may include notable military review and operational deployment schedules throughout 2024 and 2025. Ensure you stay informed about any changes regarding the schedule. Being aware of these dates will enhance the timely recovery process.

What is the purpose of this form?
The purpose of this form is to navigate the recovery of lost encryption keys and certificates associated with a Common Access Card. It serves military personnel who have experienced issues with accessing their encrypted emails and files after losing their CAC. This document ensures that users can regain access to their important data seamlessly.

Tell me about this form and its components and fields line-by-line.

- 1. Full Name: Your complete name as it appears on your identification.
- 2. CAC Number: The identification number associated with your Common Access Card.
- 3. Email Address: A valid email address for communication regarding your recovery.
- 4. Previous CAC Issuance Date: The date when your previous CAC was issued.
- 5. Branch of Service: Your military branch to align the recovery process accordingly.
What happens if I fail to submit this form?
Failing to submit this form could result in prolonged loss of access to encrypted files. Users may face difficulties retrieving important communications previously secured by their CAC certificates. Immediate assistance may become necessary to resolve the issue if this form isn't submitted correctly.
- Loss of Data: Users may not be able to access vital information that requires recovery.
- Prolonged Processing Time: Failure to submit properly may delay the key recovery process.
- Difficulty in Communication: Without proper submission, users could miss crucial updates regarding their requests.
How do I know when to use this form?

- 1. Lost CAC: For users who have misplaced their Common Access Card and require recovery.
- 2. Expired CAC: Applicable when a CAC is expired and users need access to past files.
- 3. Transitioning to New CAC: Use when transitioning to a new card to ensure continued access.
Frequently Asked Questions
How do I recover my CAC encryption keys?
Follow the steps outlined in the guide specific to your military branch.
Can I edit this PDF on PrintFriendly?
Yes, you can easily edit the PDF using our specialized tools.
How do I share my edited PDF?
After editing, you can generate a shareable link or send it via email.
What if I lost my CAC?
Refer to the recovery steps in this guide for assistance.
Is it necessary to access a government computer?
Access to a government computer may simplify the recovery process.
How do I download my edited PDF?
After editing, simply click on the download button to save your document.
Can I save my changes online?
You can download the edited document after making changes.
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Where can I find the latest version of the guide?
The latest version can be accessed through the provided link in the document.
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