HOPE Program Rent and Utility Assistance FAQ
This document provides essential FAQs regarding the HOPE program, detailing eligibility, application procedures, and available assistance. It aims to guide applicants through the requirements for receiving rent and utility support due to COVID-19 hardships. Ideal for low-income families facing eviction or utility shutoff.
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How do I fill this out?
To fill out this application, start by gathering all required documents and information. Ensure that you meet the eligibility criteria before applying. Follow the step-by-step instructions provided to complete the form accurately.

How to fill out the HOPE Program Rent and Utility Assistance FAQ?
1
Gather documentation required for eligibility.
2
Complete the online application form.
3
Upload all necessary documents.
4
Review your application for accuracy.
5
Submit your application for processing.
Who needs the HOPE Program Rent and Utility Assistance FAQ?
1
Low-income renters affected by COVID-19 hardships such as job loss.
2
Families facing eviction and needing immediate financial assistance.
3
Utility customers struggling to pay bills due to financial instability.
4
Members of tribes in North Carolina requiring assistance with rent or utilities.
5
Residents in designated counties needing help to navigate local resources.
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What are the instructions for submitting this form?
To submit this form, complete the application either online or by phone with the HOPE program. You may need to upload supporting documents, including proof of income and rental agreements. For assistance, you can call the HOPE Program Call Center at (888) 927-5467 for guidance on the submission process.
What are the important dates for this form in 2024 and 2025?
The HOPE program offers assistance throughout the ongoing pandemic crisis. Application deadlines are updated regularly; check the program website for the latest information on deadlines for 2024 and 2025 applications.

What is the purpose of this form?
The purpose of this form is to provide essential financial assistance for low-income renters impacted by the COVID-19 pandemic. It aims to prevent evictions and utility shutoffs, ensuring stability for vulnerable households. By facilitating access to necessary resources, this program supports families in overcoming financial barriers.

Tell me about this form and its components and fields line-by-line.

- 1. Head of Household: The individual responsible for the household applying for assistance.
- 2. Income Details: Documentation of household income necessary for eligibility verification.
- 3. Rental Agreement: Proof of rental relationship, such as a lease or landlord statement.
- 4. Utility Bills: Recent bills from utility providers that require assistance.
- 5. Contact Information: Essential contact details for the landlord.
What happens if I fail to submit this form?
Failure to submit this form can result in loss of potential financial assistance from the HOPE program. Without completion, applicants may miss out on crucial support necessary to avoid eviction and utility shutoff.
- Eviction Risk: Failure to act may lead to the inability to pay rent, increasing the risk of eviction.
- Utility Disconnection: Not submitting can result in overdue bills and potential utility disconnection.
- Ineligibility for Future Assistance: Missing the application window may disqualify you from future assistance programs.
How do I know when to use this form?

- 1. Loss of Income: When your household has lost income due to job loss or reduction in working hours.
- 2. Risk of Eviction: If you are at risk of eviction due to unpaid rent.
- 3. Utility Payment Issues: When you're unable to pay utility bills and face disconnection.
Frequently Asked Questions
How can I apply for the HOPE program?
You can apply online through hope.nc.gov or call the HOPE Program Call Center for assistance.
What information do I need to provide?
You will need to submit proof of income, rental agreements, and utility bills.
Can I apply if I have already received assistance?
Yes, as long as you have not exhausted the maximum assistance offered.
How long does the application process take?
Processing times can vary, but you will be notified of your application status.
What types of utilities can I get help with?
Assistance is available for electricity, water, natural gas, and heating fuel.
Is there a maximum amount of assistance?
Yes, rent assistance is capped at up to 12 months based on eligibility.
How will I receive my assistance?
Payments are made directly to your landlord or utility provider.
What happens if my application is denied?
You will be informed of the reason and may reapply if your situation changes.
Are there age restrictions for applicants?
There are no age restrictions as long as applicants meet other eligibility criteria.
Where can I find more information on eligibility?
Detailed eligibility requirements are available on the HOPE program website.
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