MTA Metro-North Railroad Ticket Refund Claim Form
This document is a ticket refund and claim form for MTA Metro-North Railroad. Users can fill it out to request refunds for unused or partially used tickets. The form includes sections for personal and ticket information, as well as reasons for the claim.
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How do I fill this out?
To fill out this form, please ensure you have your ticket details at hand. Begin by filling in your personal information in section A. Follow with the necessary ticket information and the reason for your refund or claim.

How to fill out the MTA Metro-North Railroad Ticket Refund Claim Form?
1
Read the instructions carefully before starting.
2
Fill out your personal information in Section A.
3
Complete the ticket information in Section D.
4
Include a description of your reason for return in Section B.
5
Sign and submit the completed form along with any tickets.
Who needs the MTA Metro-North Railroad Ticket Refund Claim Form?
1
Commuters who have purchased tickets but need a refund.
2
Individuals who have encountered issues with ticket vending machines.
3
Senior citizens who may be eligible for refunds on certain tickets.
4
Business travelers requesting refunds for unused tickets.
5
Anyone who has purchased a ticket through MTA and wishes to file a claim.
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What are the instructions for submitting this form?
To submit the form, you can hand it directly to a ticket seller at any Metro-North station. If mailing the form, send it to: MTA Metro-North Railroad, Ticket Redemption, P.O. Box 4117, New York, NY 10163. For claims related to ticket vending machine issues, mail the form to: Grand Central Terminal, Customer Service Center, 89 East 42nd Street, New York, NY 10163. It is recommended to keep copies of all submitted documents and claims for your records.
What are the important dates for this form in 2024 and 2025?
For 2024 and 2025, all refund claims for tickets purchased must be submitted within two years of the valid date. Ensure to check each ticket for specific date guidelines. Remember to act promptly to avoid missed opportunities for refunds.

What is the purpose of this form?
The purpose of this form is to formally request refunds from the MTA Metro-North Railroad for unused or partially used tickets. It serves as a legal declaration by the ticket purchaser that they have not redeemd the ticket(s). This form also provides a structured way to collect necessary personal and ticket information to facilitate the refund process.

Tell me about this form and its components and fields line-by-line.

- 1. Personal Information: Fields for customer's name, address, email, and phone.
- 2. Reason for Return/Claim: A brief description of the circumstances leading to the refund request.
- 3. Etix Information: Account ID and any other relevant etix data.
- 4. Ticket Information: Details about the ticket type, date purchased, and any usage information.
- 5. Purchase Information: Information specifying where and how the ticket was purchased.
What happens if I fail to submit this form?
Failing to submit this form means you will not be able to request a refund for your tickets. Any errors or omissions may delay processing your claim, leading to potential denial. Therefore, it is crucial to ensure the form is completed accurately and submitted correctly.
- Missing Information: If required fields are left empty, the claim may not be processed.
- Incorrect Documentation: Without proper proof of purchase, your claim can be denied.
- Late Submission: Claims submitted after the expiration date will not be eligible for refunds.
How do I know when to use this form?

- 1. Refund for Unused Tickets: For tickets that have not been used for travel.
- 2. Claim for Ticket Purchase Errors: For issues arising from incorrect ticket purchasing.
- 3. Requesting Refunds for Seniors: Seniors may use this form for eligible refunds.
- 4. Business Travel Refund Requests: Business travelers needing refunds for canceled plans.
- 5. General Claims for MTA Tickets: Anyone encountering issues with purchased tickets.
Frequently Asked Questions
How do I request a ticket refund?
To request a ticket refund, fill out the relevant sections of the claim form and submit it as instructed.
Can I edit the form online?
Yes, you can edit the refund claim form using PrintFriendly’s editing tools before downloading it.
What information do I need to fill out?
You will need your personal details, ticket type, purchase information, and reasons for the claim.
How long does it take to process my refund?
Refunds are typically processed within two to three weeks after submission.
Can I submit the form by mail?
Yes, you can mail the completed form along with your tickets to the specified address.
What if I encounter an issue with a vending machine?
Report it using the claim form, including any documentation of your purchase.
Is there a fee for processing refunds?
Yes, there is a per transaction service charge of ten dollars for refund processing.
Are there any expiration dates for refunds?
One way, Round-Trip, and Ten Trip tickets are refundable within two years from the valid thru date.
How do I contact customer service for help?
You can reach the Customer Service Center at 511 or 877-690-5114 outside of New York State.
What if I signed my form incorrectly?
If you signed incorrectly, you can edit it on PrintFriendly or fill out a new form.
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