MTM Idaho Non-Emergency Transportation Guide
This guide provides essential information and instructions for using MTM's non-emergency medical transportation services in Idaho. It includes contact details, scheduling rides, filing complaints, and more. Perfect for Medicaid members needing transportation assistance.
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How do I fill this out?
To fill out this guide, start by gathering your personal and appointment information. Next, carefully read through the instructions provided for scheduling and managing your rides. Lastly, utilize the contact details for assistance if needed.

How to fill out the MTM Idaho Non-Emergency Transportation Guide?
1
Gather essential information like your name and Medicaid ID.
2
Read the scheduling instructions carefully.
3
Contact MTM if you have questions.
4
Fill in your trip details accurately.
5
Keep your document accessible for future reference.
Who needs the MTM Idaho Non-Emergency Transportation Guide?
1
Medicaid members requiring transportation for medical appointments.
2
Caregivers who need to arrange rides for individuals in their care.
3
Healthcare providers looking to ensure patients receive necessary transportation.
4
Individuals with mobility challenges needing accessible transport.
5
Anyone with urgent medical needs that cannot drive themselves.
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What are the instructions for submitting this form?
To submit this form, please call MTM at 1-877-503-1261. For online submissions, visit the MTM contact page at www.mtm-inc.net/contact. For fax submissions, send your filled-out form to 1-000-000-0000. Make sure to double-check that your information is accurate to avoid delays.
What are the important dates for this form in 2024 and 2025?
Stay informed about upcoming important dates related to MTM services in 2024 and 2025. Key deadlines for registrations, program changes, or service updates will be published regularly. Make sure to check back often to avoid missing critical information.

What is the purpose of this form?
The purpose of this form is to provide essential guidance for scheduling non-emergency transportation services through MTM in Idaho. This document helps Medicaid members access necessary rides to medical appointments and improve their overall healthcare experience. By detailing processes, rights, and contacts, this guide ensures users navigate their transportation options effectively.

Tell me about this form and its components and fields line-by-line.

- 1. First and Last Name: Your full name as registered in Medicaid records.
- 2. Medicaid ID Number: Your unique identification number assigned by Medicaid.
- 3. Home Address and Phone Number: Your current residential address and contact number.
- 4. Doctor's Name, Phone Number, and Address: Details of the healthcare provider you're visiting.
- 5. Appointment Date and Time: The specific day and time of your medical appointment.
- 6. Special Needs: Any assistance required during transportation, such as needing a companion.
What happens if I fail to submit this form?
Failing to submit this form may result in missed appointments and delayed medical care. Properly submitting ensures timely transportation arrangements to your healthcare provider. Without it, you might face unnecessary stress and complications.
- Missed Appointments: Not having transportation secured may cause cancellation of vital medical visits.
- Increased Stress: Uncertainty about how to get to your appointment can lead to anxiety.
- Delayed Medical Care: Failure to schedule could postpone essential treatment.
How do I know when to use this form?

- 1. Medical Appointments: For trips to healthcare provider visits.
- 2. Urgent Care Visits: When urgent medical attention is necessary.
- 3. Follow-Up Appointments: For follow-up care after hospitalization.
Frequently Asked Questions
How do I schedule a ride?
Call 1-877-503-1261 at least two business days before your appointment.
What should I have ready when I call?
Prepare your name, Medicaid ID, appointment details, and any special requirements.
What if my ride is late?
Call MTM at 1-877-503-1261 if you wait more than 15 minutes.
Can I cancel or reschedule my ride?
Yes, call MTM as soon as possible at 1-877-503-1261.
What are urgent transportation requests?
Urgent requests can be arranged with less than two business days' notice.
What if I need special transportation accommodations?
Inform MTM about your needs when scheduling your ride.
Can I get reimbursed for driving myself?
Yes, inquire about mileage reimbursement when scheduling.
What are my rights as a member?
View your rights at 42 CFR § 438.100.
How can I submit feedback or complaints?
Call MTM’s We Care Line at 1-866-436-0457 or visit their website.
What types of transportation does MTM provide?
MTM offers sedan, van, taxi services, and wheelchair-accessible options.
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