PNB Customer Information Update Form Instructions
This document provides guidance on updating customer information with Philippine National Bank. It includes steps, required documents, and instructions for individual and juridical persons. Stay compliant with regulatory requirements by regularly updating your information.
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How do I fill this out?
To fill out this form, you need to follow a few simple steps. First, download and complete the appropriate form based on whether you are an individual or a juridical person. Then, submit the completed form along with the required documents at any PNB branch.

How to fill out the PNB Customer Information Update Form Instructions?
1
Download the Customer Update Form or Business Update Form.
2
Complete the form with necessary details.
3
Attach the required documents.
4
Visit any PNB branch.
5
Submit the form in the presence of PNB branch personnel.
Who needs the PNB Customer Information Update Form Instructions?
1
PNB customers needing to update their personal information.
2
Businesses requiring to update their contact or office details.
3
Individuals changing their citizenship or civil status.
4
Jurisdictional entities needing to update their business nature or source of funds.
5
Customers needing to submit updated identification documents.
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What are the instructions for submitting this form?
To submit this form, visit any PNB branch with the completed form and required documents. Download the form from the PNB website if you have not already. Submit the form in the presence of a PNB branch personnel for it to be valid. For any inquiries, contact PNB customer service at (632) 573-8888 or email them at customercare@pnb.com.ph. Always keep updated with new requirements by periodically checking the PNB website.
What are the important dates for this form in 2024 and 2025?
Ensure to submit your updated information before the regulatory deadlines in 2024 and 2025 to maintain compliance and avoid any account restrictions.

What is the purpose of this form?
The purpose of this form is to ensure that the Philippine National Bank (PNB) has the most current and accurate information about its customers. Regularly updating your information helps the bank comply with regulatory requirements and provide better service. Whether you are an individual or a juridical person, staying updated with your information is crucial for seamless banking operations.

Tell me about this form and its components and fields line-by-line.

- 1. Name: The full legal name of the individual or juridical person.
- 2. Philsys number (when available): The PhilSys (Philippine Identification System) number of the individual.
- 3. Place and Date of Birth: The birthplace and birthdate of the individual.
- 4. Nationality: The nationality of the individual.
- 5. Sex: The gender of the individual.
- 6. Address: The current residential or office address.
- 7. Contact number or information: Phone number or alternate contact information.
- 8. Citizenship: The citizenship of the individual.
- 9. Source of Fund / Source of Wealth: Sources of income or wealth generation.
- 10. Nature of Occupation and/or Business: The individual's job or the type of business the juridical person is engaged in.
- 11. Photo-bearing unexpired valid ID: Any valid identification that has a photo and is not expired.
- 12. Specimen signature in Signature Card: The signature of the individual, for record purposes.
- 13. Articles of Incorporation and By-laws: For juridical persons, these documents outline the registration and governance of the entity.
- 14. Latest General Information Sheet: A comprehensive document that provides general information about the juridical person.
- 15. Declaration of Ultimate Beneficial Ownership: Information on who ultimately owns or controls the juridical person.
- 16. Secretary Certificate of Authorized signatories and signature: Certification of authorized signatories and their signatures by the secretary of the juridical person.
- 17. Beneficial Owners & Authorized signatories: Details about beneficial owners and authorized signatories and their document requirements.
- 18. Regulating Government Agency Certification: Certification from the relevant regulatory agency (e.g., BSP Certificate, AMLC Certificate of MSBs).
What happens if I fail to submit this form?
Failing to submit the updated information may lead to compliance issues and possible restrictions on your account.
- Account Restrictions: Your account may experience restrictions if the required updates are not submitted.
- Compliance Issues: Non-compliance with regulatory requirements may lead to additional verification processes or penalties.
How do I know when to use this form?

- 1. Change in Address: When you move to a new residential or office location.
- 2. Change in Contact Information: When you get a new phone number or email address.
- 3. Change in Citizenship: When you acquire or change your citizenship status.
- 4. Change in Source of Wealth: When there are new or additional sources of income or wealth.
- 5. Change in Business Details: When the nature or scope of your business operations changes.
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What documents are required for updating individual information?
You need a photo-bearing unexpired valid ID and a specimen signature in the signature card.
What documents are required for updating juridical persons?
You need the Articles of Incorporation, By-laws, latest General Information Sheet, Declaration of Ultimate Beneficial Ownership, and other related documents.
How often should I update my information with PNB?
Regularly updating your information is encouraged to stay compliant with regulatory requirements.
Where can I get the Customer Update Form?
You can download the form from the PNB website or visit any PNB branch.
Do I need to visit a PNB branch to submit the form?
Yes, you need to submit the form along with required documents in person at any PNB branch.
Can I update my contact information online?
No, the form and documents must be submitted in person at a PNB branch.
What happens if I fail to submit the updated information?
you may face compliance issues and possible restrictions on your account.
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