Samsung Washing Machine Recall Guidelines
This document provides crucial information regarding the safety recall of specific Samsung top loader washing machine models. It outlines the steps customers must take if they own one of these affected models, detailing how to determine if their unit is involved. Follow this guide to understand the issue, how to receive remedies, and ensure safe appliance usage.
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How do I fill this out?
To fill out this form, start by locating the model code and serial number on your Samsung washing machine. Enter the required details in the provided fields to check if your machine is affected by the recall. If unsure, call the Samsung Product Safety Hotline for assistance.
How to fill out the Samsung Washing Machine Recall Guidelines?
1
Locate the model code and serial number on your washing machine.
2
Access the recall form provided online.
3
Enter all required details accurately.
4
Submit your filled-out form for processing.
5
Await confirmation and further instructions from Samsung.
Who needs the Samsung Washing Machine Recall Guidelines?
1
Samsung washing machine owners affected by the recall.
2
Consumers seeking replacement or repair services.
3
Customers wanting to understand the recall process.
4
Individuals needing guidance regarding warranty issues.
5
Anyone seeking information on compensation for laundry costs.
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What are the instructions for submitting this form?
To submit this form, fill in the necessary details regarding your washing machine's model and serial number. Email your completed form to wm.samsung@samsung.com or register through the online portal provided on the Samsung recall website. For physical submissions, please send your documents to Samsung’s designated recall address detailed on their official site.
What are the important dates for this form in 2024 and 2025?
Currently, there are no specific important dates identified for this form in 2024 and 2025. Stay updated through Samsung's official channels for announcements regarding deadlines.
What is the purpose of this form?
The purpose of this form is to allow consumers to register their affected Samsung washing machines as part of the safety recall process. It provides essential details needed to facilitate a quick response from Samsung regarding repairs, replacements, or refunds. Consumers are encouraged to fill out this form to ensure they receive the appropriate remedies in a timely manner.
Tell me about this form and its components and fields line-by-line.
- 1. Model Code: The specific model of your washing machine.
- 2. Serial Number: A unique identifying number for your machine.
- 3. Your Name: Your full name for record purposes.
- 4. Contact Information: Your email address and/or phone number.
- 5. Preferred Contact Method: How you wish to be contacted by Samsung.
What happens if I fail to submit this form?
If you fail to submit this form, you may miss the opportunity to receive critical information regarding the recall. Additionally, you might not be able to claim any potential remedies for your affected washing machine. Ensure timely submission to stay updated.
- Loss of Remedy Options: Not submitting may prevent you from receiving replacement or refund options.
- Delay in Resolution: Failure to submit can lead to delays in addressing your appliance issues.
- Missing Important Notifications: You might miss essential updates about the recall process.
How do I know when to use this form?
- 1. To Verify Model Status: Use this form to confirm if your washing machine model is part of the recall.
- 2. To Claim a Remedy: Submit the form to begin the process of receiving a refund or replacement.
- 3. To Update Contact Information: Use this to ensure Samsung has your current contact details for communications.
Frequently Asked Questions
How do I know if my machine is recalled?
Check the model code and serial number against the list provided in this document.
Can I get a refund if my machine is affected?
Yes, customers are entitled to a refund or replacement for affected machines.
What should I do with my affected machine?
Turn off the machine and contact Samsung for guidance on the next steps.
How can I contact Samsung for assistance?
You can call the Samsung Product Safety Hotline at 1800 239 655.
Will Samsung assist with delivery of a new machine?
Yes, Samsung will deliver a replacement machine at no extra cost.
Do I need to pay for pickup of my affected machine?
No, Samsung will organize the pickup free of charge.
What if I am not satisfied with the remedy?
You can request a replacement or a refund if you are not satisfied.
Is there a warranty on the replacement machine?
Yes, a new 2-year manufacturer's warranty will be provided for the replacement.
How do I submit my details for the recall?
Fill out the online form available on the Samsung recall website.
Where can I find updates regarding this recall?
Visit the Samsung recall website or contact their customer service.
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