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How do I fill this out?
To fill out this document, start by reading the instructions carefully. Make sure you understand the concerns that can be reported and the reporting channels available. Provide accurate information to enhance the effectiveness of your report.
How to fill out the TUI Complaints Guide: How to Raise a Concern?
1
Read through the guidelines carefully.
2
Identify the concern you wish to report.
3
Select the appropriate reporting channel.
4
Complete the necessary fields in the document.
5
Submit the report as instructed.
Who needs the TUI Complaints Guide: How to Raise a Concern?
1
TUI employees who encounter compliance violations should report issues directly.
2
Suppliers needing clarity on ethical practices in TUI’s operations.
3
Customers who suspect misconduct related to their experiences with TUI.
4
Business partners wanting to maintain compliance within shared operations.
5
Local residents observing potential violations affecting their community.
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What are the instructions for submitting this form?
To submit this form, please follow these instructions: Email your completed form to compliance@tui.com for internal concerns. For external reports, visit the corresponding TUI portal or contact your local representative. Ensure to keep a copy of your submission for your records.
What are the important dates for this form in 2024 and 2025?
Please be aware that specific deadlines for reporting concerns may vary. Ensure you report any compliance violations promptly to avoid delays in resolution. Check for company announcements regarding any upcoming policy changes.
What is the purpose of this form?
The purpose of this form is to provide a structured method for reporting compliance violations at TUI. It aims to encourage transparency and integrity within the company. By enabling reporting, TUI seeks to uphold ethical standards and foster a safe environment for all stakeholders.
Tell me about this form and its components and fields line-by-line.
- 1. Concern Description: Detailed narrative of the compliance violation.
- 2. Reporting Channels: Preferred method for reporting the concern.
- 3. Personal Details: Optional information from the reporter.
- 4. Evidence: Any supporting documents related to the concern.
What happens if I fail to submit this form?
Failing to submit this form can result in unaddressed compliance violations. This could lead to continued harm or mismanagement of ethical standards. It's important to report promptly to facilitate resolution.
- Compliance Violations: Any act that goes against TUI's integrity policies.
- Misconduct by Employees: Unethical behavior or illegal activities by TUI staff.
- Supplier Non-Compliance: Suppliers not adhering to TUI's Supplier Code of Conduct.
- Environmental Risks: Issues impacting environmental sustainability related to TUI operations.
- Human Rights Violations: Actions that undermine human rights within TUI's supply chain.
How do I know when to use this form?
- 1. Reporting Integrity Issues: To address issues related to the Integrity Passport.
- 2. Supplier Compliance: Report non-compliance by suppliers.
- 3. Concern about Safety: If you notice safety hazards affecting staff or clients.
- 4. Whistleblowing on Harassment: Report any incidents of harassment or discrimination.
- 5. Environmental Concerns: Submit reports on environmental issues linked to TUI.
Frequently Asked Questions
How do I report a compliance violation?
You can report a compliance violation through designated channels outlined in this document.
Can I report concerns anonymously?
Yes, you can report concerns anonymously using the TUI SpeakUp Line.
Who can I contact for more information?
For more information, please reach out to compliance@tui.com.
What types of concerns can be reported?
You can report violations related to integrity, human rights, and environmental sustainability.
Is there support for whistleblowers?
Yes, TUI provides support and protection for those who report concerns.
Do I need evidence to report a concern?
While evidence is helpful, reasonable grounds for belief are sufficient.
How will my report be handled?
Reports are handled confidentially and are investigated thoroughly.
What should I do if I'm unsure about reporting?
If unsure, consider discussing your concerns with your manager or the Integrity Team.
Can non-employees report concerns?
Yes, non-employees can report concerns through specific channels.
Where can I find more resources?
Additional resources are available on the TUI website under the integrity section.
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