Edit, Download, and Sign the Aetna Better Health Kentucky PCP Change Request Form
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How do I fill this out?
To fill out this form, ensure you have your member ID and personal information at hand. Carefully enter your current and requested PCP details. Once completed, submit the form as instructed.

How to fill out the Aetna Better Health Kentucky PCP Change Request Form?
1
Collect all required personal and member information.
2
Fill out the requested provider details accurately.
3
Select the appropriate reason for the change.
4
Sign the form if you are an authorized representative.
5
Fax the completed form to the Member Services Department.
Who needs the Aetna Better Health Kentucky PCP Change Request Form?
1
New members selecting their PCP for the first time.
2
Existing members wishing to change their current PCP.
3
Members unhappy with their current medical provider's services.
4
Patients who have moved and need a local PCP.
5
Individuals requiring a PCP who aligns with their healthcare needs.
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What are the important dates for this form in 2024 and 2025?
For 2024, important dates include the annual open enrollment period and any significant health plan updates. Make sure to stay informed about changes to your PCP options. For 2025, keep an eye out for plan renewal notices and member communications regarding any updates.

What is the purpose of this form?
The purpose of this PCP Change Request Form is to allow Aetna Better Health members to officially request a change to their assigned Primary Care Provider. This ensures that members have the right healthcare support and access to services that meet their needs. Submitting this form helps maintain continuity in care and enhances patient satisfaction.

Tell me about this form and its components and fields line-by-line.

- 1. First Name: Enter the member's first name.
- 2. Last Name: Input the member's last name.
- 3. Member ID #: Provide the unique member identification number.
- 4. Address: Enter the member's residential address.
- 5. City: Specify the city of residence.
- 6. State: Indicate the state of residence.
- 7. Telephone #: Provide a contact telephone number.
- 8. Requested PCP Name: Write the name of the desired primary care provider.
- 9. Office Address: Input the address of the requested PCP's office.
- 10. Office Telephone #: Enter the contact number for the requested PCP's office.
What happens if I fail to submit this form?
If this form is not submitted, the request for a PCP change will not be processed. Consequently, the member may continue receiving care from their current provider, which may not meet their needs. It is crucial to submit the form to facilitate a smoother transition to a new provider.
- Delayed Healthcare: Members may experience delays in receiving appropriate care.
- Continuity Issues: Failure to submit can lead to interruptions in the member's healthcare services.
- Inability to Access Preferred Providers: Members might miss the opportunity to switch to a provider better suited to their needs.
How do I know when to use this form?

- 1. Relocation: If you've moved to a new area and need a local provider.
- 2. Provider Dissatisfaction: When you're unhappy with your current healthcare provider.
- 3. Family Needs: If your family requires care from a specific provider.
Frequently Asked Questions
How do I access the PCP Change Request Form?
You can access the form directly on our PrintFriendly platform.
What information do I need to fill out the form?
You will need your member ID, personal details, and information about your current and requested PCP.
Can I submit the form online?
Currently, submission is done via fax to the Member Services Department.
What if I make a mistake on the form?
You can edit the form using the PrintFriendly editor before faxing it.
Is there a deadline for submitting the form?
It’s best to submit it as soon as possible to avoid delays in your healthcare.
Can I use this form for family members?
Yes, as long as you have authorization to submit on their behalf.
What happens after I submit the form?
You will receive confirmation from the Member Services Department regarding your request.
Is this form available in other languages?
For language assistance, please contact Member Services.
Do I need to attach anything to the form?
If available, attach a copy of your member ID card.
How can I contact Member Services for help?
You can reach Member Services at 1-855-300-5528 for any inquiries.
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