Traveler's Choice Warranty Claims Guidelines
This file provides detailed instructions for submitting warranty claims for Traveler's Choice luggage. It includes information on eligibility, required documents, and the submission process. Ensure you follow the guidelines closely to have a smooth warranty claim experience.
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How do I fill this out?
To fill out the warranty claim form, first gather all necessary documentation including receipts and digital photos of the defective item. Then, complete the warranty claim form with accurate information and ensure all sections are filled out. Finally, submit the form as an attachment via email to Traveler's Choice.
How to fill out the Traveler's Choice Warranty Claims Guidelines?
1
Gather all required documentation including receipts and photos.
2
Complete the warranty claim form with accurate information.
3
Ensure all sections of the form are filled out.
4
Save the completed form to your desktop.
5
Submit the form as an attachment via email.
Who needs the Traveler's Choice Warranty Claims Guidelines?
1
Consumers who have purchased Traveler's Choice luggage and need to file a warranty claim.
2
Retailers who need to guide customers through the warranty claim process.
3
Individuals who have received Traveler's Choice products as gifts and need to address defects.
4
Airline passengers who experienced damage to their luggage and need to take action.
5
Businesses that use Traveler's Choice luggage for corporate travel and require warranty services.
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What are the instructions for submitting this form?
To submit the warranty claim form, please complete all necessary fields and attach the required digital photos. Send the completed form and any supporting documentation to tcinfo@travelerchoice.com. If you lack email access, ship the form and documents to Traveler's Choice Travelware, Returns/Shipping Dept., 2805 S Reservoir Street, Pomona, CA 91766 USA. Ensure to cover all shipping costs and follow the guidelines for submission accurately.
What are the important dates for this form in 2024 and 2025?
All warranty claims must be submitted within 14 days of notification of the defect. Ensure you keep track of important dates related to your purchase and warranty submissions.
What is the purpose of this form?
The purpose of this form is to facilitate the warranty claims process for Traveler's Choice luggage. By providing necessary information and documentation, you can ensure your claim is processed efficiently. The form helps in tracking and managing all warranty-related inquiries.
Tell me about this form and its components and fields line-by-line.
- 1. Item#/Model#: This field requires the specific model number and item details of the defective luggage.
- 2. Size & Color: Indicate the size and color of the luggage piece you are claiming.
- 3. Digital Photos: You must attach low-resolution digital photos showing the defects.
- 4. Receipt/Invoice: Include a copy of your purchase receipt or invoice.
- 5. Claim Form Completion: All sections of the form must be completed without any discrepancies.
What happens if I fail to submit this form?
Failure to submit the warranty claim form may result in delays or rejection of your claim. It is crucial to ensure that all required information is included to avoid issues.
- Incomplete Documentation: Missing receipts, forms, or photos will lead to processing delays.
- Late Submission: Claims submitted after the 14-day window will not be considered.
- Improper Submission Method: Forms submitted in person without authorization will not be accepted.
How do I know when to use this form?
- 1. Defective Items: Use this form if your luggage has defects in materials or workmanship.
- 2. Repair Requests: When seeking repairs for items within the warranty period.
- 3. Replacement Claims: If you wish to request a replacement for a defective item.
Frequently Asked Questions
What should I do if my luggage is defective?
If your luggage shows signs of defect, fill out the warranty claim form with the required information and submit it.
How long does it take to process a warranty claim?
You will receive a response within 7-14 business days regarding your warranty claim.
What information do I need to submit with the claim?
You must include your warranty claim form, receipt or invoice, and digital photos of the defective item.
Can I submit my claim form in person?
No, claims must be submitted online; in-person deliveries are not accepted without prior authorization.
What if I don't have access to email?
If you don't have email access, you must ship the defective item along with the warranty form and receipt to our warehouse.
What types of damage are covered under the warranty?
The warranty covers defects in materials or workmanship, not normal wear and tear or airline damage.
Do I need to provide a receipt for a gift?
Yes, all products received as gifts must have a receipt or invoice for warranty claims.
What happens if I submit an incomplete claim?
Claims that are incomplete or missing required information will not be processed.
How can I provide digital photos of the defect?
You must email low-resolution digital photos of the defective item to tcinfo@travelerchoice.com.
What if my airline damages my luggage?
If your luggage is damaged by the airline, you need to file a claim directly with the airline.
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